Do you need to send something back to us? Did something arrive that didn't seem quite right?
We offer 30 days from when you receive to return your sunnystuff for change of mind. Product must be unused with fully intact packaging. Once we receive your return back to our warehouse we will assess the product and then refund it.
Unfortunately we don't offer prepaid labels for returns, exchanges or change of mind. We recommend when sending your order back to us using a trackable service as we're not responsible for lost or damaged returns.
Unfortunately we're unable to offer exchanges, however please feel free to return your product/s so we can refund them and you can repurchase what you would like on our site.
We offer a 12 month warranty on all our Sunnylife products. To obtain a replacement for a faulty product, the below will need to be provided to our customer service team for assessment through our faulty form.
- Proof of the product fault.
- Proof of purchase ie: order number, retail receipt, bank statement.
Due to unforeseen duties and charges incurred at customs we are unable to send replacement products internationally from our warehouses in Sydney, London and LA. If you are a Sunnylife online customer with a faulty product and reside internationally, we are able to offer you a full refund for your faulty product. If you have bought from one of our Sunny retailers then you will need to get in contact with them for their replacement policy.
Just fill out the form below and we'll get back to you within one business day... :)